Returns & Exchanges
At Ergon Bike, we are committed to your cycling comfort and performance; if your gear isn't the perfect fit, you can return unused items within 30 days of purchase. We offer a streamlined process to ensure you get back on the trail or road with the right equipment as quickly as possible.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack the items in their original Ergon packaging, ensuring all tags are attached and the product is in its original, unused condition.
Attach Shipping Label
Download and print your prepaid shipping label from the portal, then affix it clearly to the outside of your return parcel.
Refund Processing
Once our warehouse team inspects the returned gear, your refund will be issued to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing